Contact Us
Connect with Sand Sculptor: Your Direct Line to Customer Happiness
Hello there! We understand that even the most beautiful art needs a personal touch. Whether you have a question about the perfect marble match for your space, need an update on your hourglass's journey, or simply want to share how one of our pieces has elevated your décor, we're here and genuinely happy to hear from you.
At Sand Sculptor, we believe in taking our time with craftsmanship and with our customers. You won't find any frustrating automated responses here, just real people ready to help.
How Can We Assist You?
For Order, Product, or General Support
The fastest way to reach our dedicated support team is via email. Drop us a line, and we promise to give your inquiry the time and attention it deserves.
Support Email: support@sandsculptor.store
A Note on Timing: We are committed to responding to every customer with care. You can expect a thoughtful reply from us within 24 hours.
Pro-Tip for Faster Service (Order & Shipping Questions):
If you're contacting us about an existing treasure you've ordered, please do us a huge favor and include your order number right in the subject line or the body of your message. This little detail lets us instantly access your shipment's details and provide you with lightning-fast assistance.
Visit Our Headquarters
While our hourglasses mark time, we love making time for our community. If you are in the area, you can find our dedicated team here:
Our Location: 811 6th St N Suite 100, Texas City, TX 77590, United States
Our Hours of Operation
We dedicate our attention to creating and managing your orders during the following hours. Please note, our dedicated support team rests when the hands of time pause for a moment of reflection!
Monday to Saturday: 9:00 AM to 6:00 PM (CST) Sunday & Major Holidays: Closed (We're recharging to ensure better service!)
We look forward to connecting with you and making sure your experience with Sand Sculptor is as flawless as the sand flow in our creations!