Privacy Policy

At Sand Sculptor, we treat your personal information with the same meticulous care and respect we give to crafting our exquisite marble hourglasses. Just as our products are built to last, our commitment to your privacy is enduring. We believe in transparency and simplicity, ensuring you understand exactly how your data helps us deliver a beautiful, seamless experience. This policy describes how your personal information is collected, used, and shared when you visit or make a purchase from sandsculptor.store (the "Site").

The Information We Gather (The Grains We Collect)

When you visit the Site, we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and some of the cookies that are installed on your device. As you browse the Site, we also collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as "Device Information."

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (processed by PayPal as noted in our Payment Policy, which means we do not store your credit card details), email address, and phone number. We refer to this information as "Order Information." We consider both Device Information and Order Information to be "Personal Information" in this Privacy Policy.

How We Use Your Information (Sculpting Your Experience)

We use the order information that we collect generally to fulfill any orders placed through the site (including processing your payment, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this order information to:

  • Communicate with you: Providing updates on your hourglass’s journey.
  • Screen our orders for potential risk or fraud: Ensuring a secure transaction environment.
  • Provide you with information or advertising relating to our products or services only when in line with the preferences you have shared with us (e.g., sending new collection announcements).

We use the Device Information to help us screen for potential risk and fraud (in particular, your IP address) and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site).

Sharing Your Personal Information (The Journey of the Sand)

We share your personal information with third parties only when necessary to help us use your personal information, as described above.

  • Service Providers: We use external services (like shipping carriers and our e-commerce platform) to power our online store and deliver our products. Your address details, for example, are shared with our carriers to ensure your package arrives.
  • Legal Compliance: We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

We never sell, rent, or trade your personal information.

Your Rights (Controlling Your Time)

If you are a US resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the information provided below.

Data Retention (Preserving the Record)

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes to This Policy (Evolving with Time)

We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically.

Contact Us (A Direct Line)

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@sandsculptor.store. We commit to addressing your concerns promptly and thoughtfully.