Terms Of Service

Welcome to Sand Sculptor. By accessing or using our website, sandsculptor.store (the "Site"), and purchasing our decorative hourglasses, you are agreeing to the following Terms of Service. These terms are crafted with the same commitment to clarity and integrity that we put into every piece of marble and glass we shape. They form a binding agreement between you and Sand Sculptor.

Our Commitment to Your Order (The Precision of Craft)

We sell high-quality, handcrafted decorative hourglasses. We strive to be as accurate as possible in the colors, descriptions, and materials (marble, forged iron, glass, and sand) used on our site.

  • Natural Variation: Please acknowledge that our products feature natural materials, particularly genuine marble. This means the veining, color saturation, and pattern of your hourglass base/top will be unique and may vary slightly from the photographs. This is a characteristic, not a defect, and is part of the timeless beauty you are purchasing.
  • Intended Use: Our products are designed and sold as decorative items. They are not precision scientific instruments. While we measure the sand flow meticulously (e.g., $\approx 15$ minutes), the timing is approximate and intended for aesthetic and meditative use, not strict timekeeping.

User Obligations (Treating Our Site with Respect)

By agreeing to these Terms, you confirm that you are at least the age of majority in your state or province of residence and that you will not use our products or our Site for any illegal or unauthorized purpose.

Pricing and Payments (The Clarity of Transaction)

We reserve the right to change our product prices at any time without prior notice. The price displayed at the moment you finalize your transaction is the agreed-upon amount.

  • Payment Security: As detailed in our Payment Policy, we utilize third-party platforms (like PayPal) for transaction processing. We do not store your full payment card details.
  • Errors in Pricing: In the event a product is listed at an incorrect price due to a typographical or system error, we reserve the right to refuse or cancel any orders placed at the incorrect price. If your payment has already been processed, we will issue a refund immediately.

Shipping and Returns (The Journey and The Reflection)

Our policies on shipping, returns, and refunds are incorporated into these terms by reference. By placing an order, you agree to the conditions outlined in our:

  • Shipping Policy: Which currently confirms that we only ship within the United States.
  • Return & Refund Policy: Which grants you a 30-day window for returns and a 24-hour grace period for order modifications/cancellations.

Intellectual Property (The Design of Time)

All content on this Site, including product designs, text, graphics, logos, images, and our brand name "Sand Sculptor," is the exclusive property of Sand Sculptor and is protected by copyright and intellectual property laws. You may not reproduce, copy, or exploit any portion of the service or content without our express written permission.

Limitation of Liability (Our Promise, Defined)

Sand Sculptor will not be liable for any direct, indirect, incidental, punitive, or consequential damages arising from your use of the Site or any products procured using the Site. Our liability is strictly limited to the purchase price of the product you bought.

Governing Law

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the State of Texas, United States.

Contact Us (When You Need Clarity)

If you have any questions or concerns regarding these Terms of Service, we encourage you to reach out to our team. We are committed to providing you with clear and timely answers.

Support Email: support@sandsculptor.store

Thank you for embracing the timeless elegance of Sand Sculptor. We value your business and your trust.